Comments on: SRM software sucks? Let’s fix it.

By: Dave

Dave — Sat, 03 Jan 2009 02:37:05 +0000

Ryan, I appreciate the feedback, and it will be passed along. There’s been a lot of talk about 6.1, and you aren’t the only one frustrated.

I think you’ll be seeing more videos, and I hope you take the time to register with the community site and help us with focused direction regarding video topics as well as the kind of deeper documentation you’re looking for.

Thanks for taking the time to comment!

By: Ryan McKee

Ryan McKee — Fri, 02 Jan 2009 21:26:46 +0000

The biggest problem EMC has with ECC is that it appears to be lacking any quality control. Take ECC 6.1 for example. Completely and entirely unusable until the massive patches come out months later. We wasted many hours in our staff time as well as EMC resources working though the agent connectivity bugs.

Also, EMCs documentation often follows the quantity vs. quality methodology. It leads to end user frustration and the complete reliance on the local support team, who are great folks, don’t get me wrong, but teach a man to fish a bit.

On an up note, I really like the youtube presentations and I think those mini how-to videos are the way to go. Pass on the good feedback and expand the content. Perhaps even on more advanced subjects available on powerlink.

By: Ken Cowan

Ken Cowan — Tue, 09 Dec 2008 15:07:21 +0000

Disclaimer: I work for EMC, but am not affiliated with ECC.

If you can’t get devs into the field, maybe social media technology can be the next best thing. LiveMeeting and WebEx both allow you to share desktops and record the conversation. I’ve also use Camtasia to do a screen capture, and then edit the result. No the same as being there, but easy enough to do and doesn’t require special hardware (webcams and such).

By: Chris M Evans

Chris M Evans — Thu, 04 Dec 2008 21:38:34 +0000

Bring it on. Sign me up. I’ll be there.

By: Storagebod

Storagebod — Thu, 04 Dec 2008 15:15:54 +0000

I really hope you do listen and maybe you can’t scatter the team to the winds but perhaps you can let a few of them out? Just a week here and a week there?

One of the things I always find disappointing is that you don’t get developers to the User Councils etc.

Social media is excellent but it doesn’t replace face-to-face interaction.

If there’s one thing I would like you to take away, scalability and stability (whoops that’s two). It’s got to scale and it needs to stay up with very little maintenance. Once you’ve got the core stable, then add features but build on rock, not sand; at the moment you are building on quick-sand.