Entries from June 2010 ↓

Delighting your customers – a Charter experience

I sat today in a team meeting, where we talked about our long-term goal of delighting our customers.  It’s an easy thing to talk about, but it’s very hard to achieve.  There’s a reason people always come up with the same holy grails of customer delight (say, the iPad) … there aren’t that many of them!

I ended up speaking some with our senior director about a recent set of experiences I had with Charter Communications.  I recently upgraded my services with them, and have had several small nagging issues that I never thought to call them about.  Just little things that kept me from being delighted.

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